Frequently Asked Questions

Lucid Player Frequently Asked Questions

Lucid Player

Can I view keys without a web server?

Yes, the Lucid Player can run from a Hard Drive, USB, CD\DVD or a web server. If the key has been deployed via the Lucid Mobile Platform, then it can also run from Android and iOS devices.

Note: If a key author has posted a key via their web server, not as a downloadable file, then the key is set to run from the website. That is it won’t run off your hard drive or run while you don’t have an internet connection.

The key author may have also connected some or all of the keys media to a website(s), even though it maybe running from your hard hard, for example. In this case the key will operate from the hard drive without an internet connection, but the Internet based media will fail to load if you don’t have an Internet connection. If in doubt consult the key author on their keys configuration and requirements.

Does Lucid run on a Macintosh (OSX)?

Yes. See the System requirements FAQ for more details.

What are the system requirements for Lucid?

Lucid Builder

The Lucid Builder requires the Java Runtime Environment (JRE) to work.

Java enables the Lucid Builder to run on any operating system that’s supports the JRE. E.g. Windows, OSX, Linux and Solaris.

There are two JRE’s to choose from:

Lucid requires very little memory and hard disk space, though your key data may require more!

  • Hard drive space: 75MB
  • RAM: 128MB

The actual space taken up may vary slightly depending on operating system and installed options.

If you need more specifics on supported operating systems, please check the preferred JRE website (as shown above) for their system requirements.

Lucid Player (JavaScript Edition)

Any modern web browser that supports JavaScript (all the major browsers do!). For example:

  • Chrome
  • Firefox
  • Safari
  • Edge

Note: Support is excluded for Internet Explorer, even though it should work (>= v8). If you are forced to use a Microsoft based browser, use Edge.

Lucid Mobile

The Lucid Mobile Platform offers both Android and iOS native applications.

The minimum operating system requirements for your device are:

Android

iOS (Apple)

Where do I get support for Lucid?

If you have a question about a product submit a support ticket via the ‘MY ACCOUNT’ page. Or if you need help or think you’ve found a problem with your product first check:

  1. That you have the latest Java Runtime Environment installed. See the System Requirements for more details on obtaining the Java Runtime Environment. and;
  2. That you have the latest software build available for your licence. We are always improving the software to keep it up to date with operating systems and to stamp out any bugs.

If after checking you’re up to date and you still are experiencing an issue, submit a support ticket via the ‘MY ACCOUNT’ page.

We normally try and respond to all support requests within one business day.

If you are experiencing a problem with a key hosted on website outside the scope of Lucidcentral.org, please if possible, contact the site owner first.